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What is your delivery time / Do I receive confirmation?
Typically, you should allow up to 2 weeks for delivery from the actual time of order processing. We process all orders within 48 hours of receipt. If you do not receive your merchandise in this timeframe, simply e-mail, fax, or call us and we'll find out where your item(s) are. Your merchandise could be on back order or in transit. Regardless of the situation, we will do our best to locate your order.
Upon the completion of your online order, you will receive an email confirmation, containing your order number -- which is to be used as your reference should you have additional questions. That email also acts as your receipt for your order. When your credit card is charged, you will receive another receipt stating that your order has been shipped. It is from that day which the beginning of the delivery period begins.
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What is your return policy?
We will accept returns if the merchandise is not what you ordered, the wrong size, or damaged in transit, etc.
Songbooks are non-refundable / non-returnable. There is no way to monitor the use of songbooks before the return, so all songbooks are final sales.
If you wish to return an item for credit, we will typically not be able to credit you on the shipping portion of the order.
Simply return the item, along with a short explanation as to the problem. For your assistance, you may print off and fill out this page (requires Adobe Acrobat Reader- don't worry, it's free) and send it to:
Think Big Online Store
Attn: Customer Service
PO Box 110302
Nashville TN 37222-0302
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Your Information Is Safe!
ThinkBig uses state-of-the-art encryption technology to safeguard your transactions through our SSL (Secure Socket Layer) secure shopping facility utilizing industry leader ParaData (www.paradata.com) in order to fully protect your credit card and other vital information. The SSL technology, is supported by both the Netscape and Internet Explorer web browsers that are version 3.0 or newer. Your information, including your credit card information, is encrypted and cannot be read as it travels over the Internet. We never display your full credit card information. This method does not expose your information to vulnerability by third parties. However, we are very aware of our customer's need for security, and we happily accept orders via phone, fax, and e-mail from those uncomfortable with online processing systems.
We do not sell, market, recycle, or make available your personal information in our online databases, mailing lists, etc., to any third parties. We make our money by providing the best customer service in the industry - not by taking advantage of our customers. You can click here to view our Privacy Policy. What happens when I give you my credit card number?
If you submit your order online, it comes directly to us via e-mail. If you fax, call in, or mail your order, the card will be processed when we receive it. Your card is charged, then we pull the merchandise, package it, and send it to you. [Note: your credit card is processed
automatically, and we do not physically see the full card number.]
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What if I want to pay with a check?
You can print off this form and send your order along with a standard check or money order to:
Think Big Online Store
PO Box 110302
Nashville TN 37222-0302
Sorry, we are unable to accept COD's, or 'check by phone'.
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What is the quickest way to send an order?
Internet, fax (888-295-1136), or phone (888-294-5459). Regular mail is a little slower, for obvious reasons, and therefore, lengthens the delivery time as well.
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How will I receive my order?
We process all orders within 48 hours of receipt. We typically ship all orders utilizing the services of the United States Postal Service -- unless a rush order is requested. We use the USPS for international orders as well, which obviously takes longer – normally around 3 weeks.
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How do I place a rush order?
While placing your order in the checkout process on our website, there is an option to select "Priority 2-3 Day Shipping". This generally means that we will ship your merchandise via the United States Postal Service using their Priority Mail service. As is our standard, your order will be in the mail within 24 business hours of receiving the order.
Please note: ** Think Big guarantees processing your order with UPSP Priority (2-3 days). However, once the order is in the hands of the USPS, Think Big is not responsible for Priority mail that is not received within the 2-3 day timeframe.
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I saw an item for sale on the site, but now it’s not there. What does that mean?
Generally, we update the merchandise inventory on a daily basis. If an item that you had seen is no longer listed on the site, we have unfortunately sold out. There is a chance that we will get more in stock, and we will attempt to update you if that should happen. However, the best method for finding out is to simply keep visiting the site to see if the item has been added into inventory.
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How do I get on the mailing list?
Email us at info@thinkbigusa.com, call our toll-free number, or simply create a new account under the 'My Account' tab -- and you will be added to our email list for updates, specials, and additions to the list of quality merchandise sold on our website.
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Who is Think Big?
Go here for all the low down.
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Your question still not answered … ?
If you will submit your questions and concerns, we'll do our best to promptly respond to your requests with an insightful explanation or response. If you have a problem with an order, have any suggestions, have a special request / order, or would like to give us your opinion, simply e-mail us at info@thinkbigusa.com. We take pride in responding to each and every response.
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What is the shipping / handling cost?
We utilize a standard gradually increasing scale formula for shipping / handling charges -- based on the total of the order -- ranging from $1.99 per order and up.
